Refund Policy

At CORANLIS, we are committed to delivering high-quality products and services. However, we understand that there may be occasions where you may need to request a refund. Please find below our refund policy which outlines the conditions under which refunds will be considered.

Eligibility for Refunds

Refunds are generally considered under the following conditions:

• If the product is received in a damaged or defective state.
• If the service does not meet the specifications outlined at the time of purchase.
• If a cancellation request is made within 14 days of purchase and the service has not yet commenced.

Non-refundable Items

Unfortunately, we cannot offer refunds for the following:

• Services that have been fully rendered.
• Digital products once they have been downloaded or accessed.

How to Request a Refund

To request a refund, please contact our customer service team using the contact form on our website. Ensure to provide your order number, reason for the refund request, and any supporting documentation. Our team will review your request and respond within 5 business days.

Processing of Refunds

Approved refunds will be processed via the original method of payment, and funds should reflect within 7-10 business days depending on your financial institution.

Thank you for your understanding and continued support.

Sincerely,
The CORANLIS Team